Products
VMware vCenter Server
Issue/Introduction
Symptoms:
, stderr=Service-control failed. Error: Failed to start services in profile ALL. RC=1, stderr=Failed to start vc-ws1a-broker services. Error: Operation timed out
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
UI for failed patching attempt shows "Installation Failed" with reason "Exception occurred in postInstallHook for last_component:Patch"
Checking the /var/log/vmware/applmgmt/PatchRunner.log shows entries similar to the following:
, stderr=Service-control failed. Error: Failed to start services in profile ALL. RC=1, stderr=Failed to start vc-ws1a-broker services. Error: Operation timed out
Checking the /var/log/vmware/vc-ws1a-broker/federation-service.log shows entries similar to the following:
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
Environment
VMware vCenter Server 8.0.2
Cause
A DNS resolution issue in the JDBC connection to postgres causes a timeout to occur on establishing a connection to the database before the vc-ws1a-broker service can be initialized.
Resolution
The issue is resolved in the release vCenter Server 8.0 Update 2a Build 22617221
Release Notes
Customer Connect Download Link
Workaround:
There is no workaround for this issue.
Release Notes
Customer Connect Download Link
Workaround:
There is no workaround for this issue.
Additional Information
Impact/Risks:
The vc-ws1a-broker service fails to start resulting in a failed patching of vCenter Server to 8.0U2
The vc-ws1a-broker service fails to start resulting in a failed patching of vCenter Server to 8.0U2
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